Photos and videos
From WeHomeCare
This section describes WeHomeCare's own product.

The photographs on your parent's shelves are likely ones they picked: which day, which frame, which spot by the window. Pictures taken during a care visit can end up passed between relatives, and it can be unclear who agreed to what.
Consent to care, in published guidance
Ireland's Health Service Executive, in its national consent policy for health and social care, says a person's agreement to their care should be given freely. England's Care Quality Commission, in its guidance for care providers on consent, says a person can refuse or withdraw consent to their care at any time.
Agreeing about pictures
Whether photos or videos are taken during visits at all is your parent's call, and changing their mind later is theirs too; family and provider can talk it over with them but not decide for them.
Questions for a provider might include what happens to pictures afterwards, and how your parent can say no later on.
Those sources cover Ireland and England only, and where your parent lives may do things differently.
Your parent's say over what the family sees is about having that conversation, and Keeping a parent's privacy when you help at home looks at privacy in the home more widely.
For families
WeHomeCare can be set up so a family far away sees photos and videos from a care visit.
How WeHomeCare is set up differs from one care provider to another, so it is worth asking a provider which parts it uses.
We think your parent should decide what their family sees, and you can ask any care provider how it makes that possible.
Learn more on wehomecare.com(opens an external site)
wehomecare.com is WeHomeCare's site for care providers.
For care providers
WeHomeCare can be set up so care providers share photos and videos from a visit with the families of the people they support.
What it is not
Visit updates and messages from a care provider are not a way to reach urgent help.
Visit updates and messages are not health advice, and questions about a parent's health are worth bringing to their doctor or care team.
Sources
The outside sources this page draws on.
Primary: Taken from the official source itself, and cited directly.
- PrimaryHealth Service Executive (Ireland), HSE National Consent Policy, version 1.2, effective 22 January 2024
- PrimaryCare Quality Commission (England), Regulation 11: Need for consent, page last updated 16 May 2025
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