WeHomeCare for care providers
From WeHomeCare
This section describes WeHomeCare's own product.
A page for home care providers and the organisations they work with.
WeHomeCare makes software that home care providers can use to plan care, book and record visits, and organise their staff.
Care plan
Providers can keep each person's care plan, tasks and visit times in one place that the whole care team works from.
Care providers using WeHomeCare can build care plans from ready-made tasks, save a plan to reuse, and preview it as the care worker will see it.
In WeHomeCare, care workers can see the tasks and instructions from the person's care plan within each visit.
In WeHomeCare, care workers can mark each care plan task done, or not done with a listed reason, and add a note. Completed tasks show who and when.
From WeHomeCare
We think what a care provider tells a family should be for the person receiving care to agree to, wherever they can.
Visits
Care providers using WeHomeCare can book each visit with a date, time, care workers and the care plan it follows, and see a person's visits by day, week or month.
In WeHomeCare, care workers can check in when they arrive at a visit and check out when they leave, and the visit shows both times.
Care providers using WeHomeCare can book more than one care worker on a visit, and each of them can check in separately.
Care providers using WeHomeCare can record each visit as scheduled, in progress, completed, cancelled or missed, and note the reason when a visit cannot go ahead.
- Route planning
Care providers using WeHomeCare can see each care worker's planned visits for the day on a map.
From WeHomeCare
We think what a care provider tells a family should be for the person receiving care to agree to, wherever they can.
Staff and records
Managers using WeHomeCare can plan staff shifts by month, week or day, with their own shift types and staff groups.
Care providers using WeHomeCare can see, on each person's record, the care workers who support them.
Care providers using WeHomeCare can keep an emergency contact on each person's record.
Care providers using WeHomeCare can decide what each staff role can see and change, using ready-made roles or their own.
Staff can use WeHomeCare in English, Thai, Japanese, Vietnamese, Burmese, Simplified Chinese or Traditional Chinese.
Staff using WeHomeCare can open step-by-step guides for their role inside it.
For families
How WeHomeCare is set up differs from one care provider to another, so it is worth asking a provider which parts it uses.
- Care timeline
WeHomeCare can be set up so care providers give families one shared record of visits to look at.
- Visit updates
WeHomeCare can be set up so care providers tell families about a visit, or a change to one.
- Messages
WeHomeCare can be set up so the care team sees and answers messages from families in one place.
Visit updates and messages from a care provider are not a way to reach urgent help. - Photos and videos
WeHomeCare can be set up so care providers share photos and videos from a visit with the families of the people they support.
- Reports for families
WeHomeCare can be set up so care providers send families reports drawn from their visit records.
- Shared visit schedule
WeHomeCare can be set up so care providers share a read-only visit schedule with families.
Families do not sign up to WeHomeCare themselves; care providers use it.